RETURN & REFUND POLICY

Last Updated:  August 17, 2026

At Fervaniq, we take pride in offering thoughtfully curated products and a smooth, reliable shopping experience. While all sales are final except as described below, we understand that issues can occasionally arise, and we are committed to reviewing qualifying order problems with care.

We do not offer returns or refunds for change of mind, personal preference, buyer's remorse, or similar reasons. However, if your order arrives damaged, incorrect, defective, or does not arrive as expected, please contact us and we will review the issue in accordance with this policy.

Contact Us About an Order Issue

If you experience an issue with your order, please contact our support team at cs.fervaniq@gmail.com within 7 days of delivery.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photos of the item and packaging, where applicable.

• A video demonstrating the problem, where appropriate.

Items returned without prior authorization will not be accepted.

If your claim is approved, we may provide a replacement, store credit, refund, or another appropriate resolution at our discretion, unless otherwise required by applicable law.

Missing or Lost Orders

If your order is marked as delivered by the carrier but you cannot locate it, please take the following steps before contacting us:

• Check with household members, neighbors, reception, or building management who may have accepted the package on your behalf.

• Check around your delivery location, including porches, side doors, garage areas, mailrooms, or other secure locations where carriers commonly leave packages.

• Contact the shipping carrier or your local post office using the tracking number for additional delivery details.

If the package still cannot be located after completing these steps, please contact us at cs.fervaniq@gmail.com within 7 days of the carrier's delivery date, and we will review the matter.

Orders marked as delivered by the carrier are not automatically eligible for a refund. Each case will be reviewed individually, subject to applicable law and available delivery information.

Damaged Orders

If your order arrives damaged, please contact us at cs.fervaniq@gmail.com within 7 days of delivery.

Please keep all original packaging materials and provide clear photographs of the damaged product and packaging, as these may be required to process a claim.

If the claim is approved, we will generally provide a replacement, store credit, refund, or another appropriate resolution.

Claims submitted after 7 days may not be eligible, except where otherwise required by applicable law.

Incorrect Orders

If you receive an incorrect item, please contact cs.fervaniq@gmail.com within 7 days of delivery.

Please include:

• Your order number.

• A brief description of the issue.

• A photograph of the item received.

If the claim is approved, we will generally send the correct item or provide another appropriate resolution at no additional cost.

Defective Products

If a product is defective on arrival or fails within a reasonable period of normal use, please contact us at cs.fervaniq@gmail.com within 15 days of delivery.

Please provide:

• Your order number.

• A description of the defect.

• Clear photographs of the product.

• A video documenting the defect, where appropriate.

• A description of how and when the defect occurred.

If the claim is approved, we may provide a replacement, store credit, refund, or another appropriate resolution at our discretion, unless otherwise required by applicable law.

Delayed Delivery

We work hard to process and ship orders promptly, but delays may occur due to weather, customs procedures, carrier issues, public holidays, transportation disruptions, supplier processing times, or other circumstances outside our reasonable control.

Delivery dates are estimates and may not always be guaranteed.

If an order has already shipped, it generally cannot be changed or canceled. If we are unable to ship your order within the timeframe stated at checkout or otherwise advertised, we will contact you as required by applicable law regarding the delay and any available options.

For additional information, please review our Shipping Policy available on www.fervaniq.com.

Final Sale Policy

Products purchased from www.fervaniq.com are considered final sale unless otherwise required by applicable law or expressly stated otherwise on the relevant product page, at checkout, or in another applicable store policy.

This may include promotional items, bundles, discounted products, and products purchased during sales.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded or restricted.

Subscription or Membership Charges

If Fervaniq offers any subscription, membership, VIP program, or recurring-payment service, the applicable charges, trial periods, recurring prices, renewal terms, and cancellation procedures will be disclosed separately at checkout and/or in the applicable Subscription or Membership Terms.

Customers are responsible for reviewing the applicable terms before enrolling and for canceling a subscription before the applicable renewal date if they do not wish to continue.

Where a subscription or membership can be canceled, cancellation generally prevents future renewal charges but does not automatically refund previously processed charges, except where required by applicable law or expressly provided under the applicable membership terms.

If you believe that you were charged in error or have questions about a subscription or membership charge, please contact cs.fervaniq@gmail.com promptly so that we can review your account.

Chargebacks and Disputes

If you believe a charge is incorrect or there is a problem with your order, please contact us first at cs.fervaniq@gmail.com so we can review the matter and attempt to resolve the issue directly.

Nothing in this policy limits any rights you may have under applicable law to dispute a charge with your card issuer, bank, or financial institution.

Refund Processing Time

Where a refund is approved, we will process the refund to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

Refund processing times depend on your bank, card issuer, payment provider, or financial institution. In general, approved refunds may appear in your account within 5–10 business days after we issue the refund.

Fervaniq is not responsible for additional processing delays caused by a customer's bank, card issuer, or payment provider.

Contact Information

If you have any questions or need further assistance regarding a refund, return, damaged product, incorrect order, defective product, missing package, or other order-related issue, please contact us:

Fervaniq
Website: www.fervaniq.com
Email: cs.fervaniq@gmail.com

Please include your order number and relevant details when contacting us so that our team can review your request efficiently.

We are committed to reviewing eligible issues fairly and in accordance with this Refund Policy and applicable law.

Thank you for choosing Fervaniq.